Help Center

Paid Products: Benefits, How-To's, and Managing Your Services/Charges

Last Updated: Jun 05, 2012 04:42PM PDT
MC Bundle Packages:  Our Bundle packages open up a whole new world of advertising opportunities that will help to increase your business’ online visibility. Purchasing a bundle package can give you access to extremely useful features such as:

Control your business profile
Publish Newsletters
Publish Blogs
Publish Coupons
Access Dealstore
Manage Photos & Videos
Premium Links (up to 4)
Free invites, email usage and customer uploads
Access to Leadstore
Additional Free Leads
Preferred Badge
Premium Listing Upgrade (No Google Ads!)
More Local Plus (extra cities)
Local Sponsorship

To learn more about MerchantCircle Bundles and to get information on signing up, please visit this link: http://merchantcircle.desk.com/customer/portal/articles/383666-about-merchantcircle-bundles

SEM Advertising Packages:    SEM (Starter, Standard, Premium, Ultimate, Google Only) are paid ads that appear in the top and right of major search engines (Google, CitySearch, Yahoo, etc)—also called "sponsored links" or "sponsored results." 

Your ad is created and placed based upon what customers are searching for (keywords) and how much has been budgeted for the campaign you purchased. The higher packages perform at a higher view/click rate.
SEM targets searching customers in major search engines and drives them to your MC business listing in the form of views and clicks. In addition, you receive MORE inner network ads which help boost your visibility within the MC network.
 
To learn more about our SEM packages, and to get information on signing up, please visit this link: http://merchantcircle.desk.com/customer/portal/articles/260670-about-sem-advertising-packages
 
Instant Websites (Domains):The Instant Website (domain) is a customized website that is designed to appear as an "official webpage” for your business!  It’s a great way to help brand your business and the domain looks clean and professional on business cards. And it’s only $14.99 a month. 

When you select your domain name, we create a customized webpage featuring your MC coupons, blogs, info, photos, etc.  The Instant Website goes live within 48-72 hours of purchase. The Instant Website domain is shorter, customizable and looks great on business cards. The webpage itself is easy to manage as it updates whenever you update your MC listing--no IT guy or webmaster required!
 
To learn more about Instant Websites, and to get information on signing up, please visit this link: http://merchantcircle.desk.com/customer/portal/articles/260964-about-instant-websites-domains-
 
Local Directory:    Local Directory is a one-time submission of your business contact information to online directories, mobile phones, and GPS systems.  We submit your business information to other major local online directories as well as major mobile and GPS devices. We update any areas that have old information and create new content on sites that don't have your information.
 
The more places customers can find you, the easier it will be for customers to find you! 
 
To learn more about Instant Websites, and to get information on signing up, please visit this link: http://merchantcircle.desk.com/customer/portal/articles/256482-about-local-directory
 
 
Managing Your Services/Charges:   To manage your paid services, including canceling services and monitoring charges please login to your account and visit Account Settings>Manage Services.

While Plus and Premium Bundles may be canceled at any time, there are a few a la carte services that require resources on our part, so we do have to have cancellation policies for these services.

Online Advertising (Circle Packages) Cancellation Policy
If you have an online advertising package (Starter, Standard, Premium, Ultimate), you may cancel through your dashboard at the end of the 3rd month (minimum contractual period). 

Instant Website Cancellation Policy
If you have an instant website (domain), you may cancel through your dashboard at the end of the 6th month (minimum contractual period).

Late Cancellation
All cancellations must be completed online through the merchant dashboard prior to renewal to avoid renewal charges. Although cancellation requests sent by email require 30 days notice, we will process your request as quickly as possible and typically do so within 5 business days.

Refund Policy
Unfortunately, refunds are not available for late cancellation. 

Contact Us
If you are experiencing difficulties or having trouble logging in to your account, please contact premiumsupport@merchantcircle.com to have your services cancelled for you.

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